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        The ISP and telecom industry is notoriously challenged by acquisitions, divestitures, legacy billing platforms, evolving technology, and cumbersome contracting and billing practices. These issues are detrimental to managing your telecom costs, all leading to billing errors and a loss of visibility and control of monthly expenditures.

 

        Keeping up with numerous contracts and indecipherable invoices can be challenging, or even impossible, for many organizations. We perform an extensive audit of current telecom and data services and analyze monthly spending as the first step in helping our customers optimize, modernize and take control of their monthly communications services expenses.

 

         Fiberlync begins its wireless/wireline or connectivity services audit process by collecting the carrier invoices and contracts for the telecom services to be reviewed. If data is not available or inadequately detailed, Fiberlync can work with your carriers and providers to gather the documentation needed, including customer service records and contract obligation information. Once analyzed Fiberlync will provide a list of properly and improperly provisioned services, suggested steps for rectification, appropriate service provider alternatives, and contract termination/renewal/buyout options.

 

 

 

Our Telecom Services Audit Optimizes your Telco and Data Expenditure By:

 

  • Reconciling billing with contracts, customer services records (CSRs), and internal data

 

  • Validate services are billing in compliance with the appropriate contract, service order, or tariff filing and verify that surcharges are appropriate and calculated correctly 

 

  • Verify that telecom and data services that are being billed are being over utilized, under utilized or provisioned correctly line-by-line

 

  • Check whether wireless and wireline services and usage align with expectations based oncustomer interviews, site survey results,                       configuration information, and internal documentation

 

  • Reduce costs by identifying opportunities to optimize the telecom services being purchased

 

  • Establish policies to eliminate rogue spend

 

  • Recover overpayments due to carrier and provider billing error

 

  • Identify legacy technologies that can be easily replaced with better and/or less costly alternatives

 

           

                                                                       

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Savings or account credits can be recovered for you by auditing these areas: 

  • Rogue spend of services at a site level vs. under corporate agreement

  • Carrier failure to satisfy terms of agreements and uncontracted services and fees

  • Unnecessary telecom service features and unnecessary add-ons

  • Duplicate charges or redundant billing errors

  • Excess services at a location or services billing to a closed location

  • One-time and administrative charges not agreed upon prior to contract inception

  • ​Services provided at rates higher than market average or due to antiquated billing techniques

As Fiberlync auditors identify billing errors within your telecom and ISP invoices, we develop detailed                                                                                tracking documents for each carrier that identify the account and services contracted vs. services                                                                                        delivered. A calculation of the disputed discrepencies or any contractual or regulatory limitations not                                                                                being met will be provided in this report. We offer carrier management services through the recovery                                                                                process and negotiate when necessary to ensure credits show up correctly on your invoices if desired.                                                                              Once the billing errors have been fixed, we will audit the next month's invoice to ensure the error                                                                                          remains corrected and provide a list of cost effective alternatives from modernized carriers providing                                                                              cutting edge service delivery options.

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